Below, you will find a summary of your order for Helium Comedy Club - Philadelphia.

If you made this purchase using your credit card, the transaction will appear on your statement as SEATENGINE. All billing questions about your transaction may be addressed by calling Seat Engine at (888) 732-8364.

Should you have questions about the show or venue, contact Helium Comedy Club - Philadelphia's box office at 215.496.9001 or via Livechat on the website.

We do not offer any refunds or exchanges. All sales are final.

Tickets suspected of being purchased for the sole purpose of reselling will be canceled at the discretion of Helium Comedy Club. For more information, click HERE.

Please Note: If you are receiving this as a result of signing up for a free ticket giveaway, you have not been charged for these tickets.

Prepare for your visit with us:

PICKING UP TICKETS

• Tickets will be held at the box office to be picked up the night of the event, beginning 1.5 - 2 hours before showtime. In order to claim tickets, the ticket holder must present the email confirmation or a picture ID. FIRST and LAST name on the tickets must match the form of ID.


• All tickets are subject to expire 30 minutes before showtime. If you are running late or think you will arrive later than 30 minutes before showtime, please call the box office at 215.496.9001 to let them know.


• If you need to change the name on your tickets, please contact the box office via phone at 215.496.9001 no later than 24 hours before showtime.


• LATE ARRIVALS ARE NOT GUARANTEED SEATS AND ARE NOT ENTITLED TO A REFUND.

SEATING

• Seating will begin one (1) hour before showtime.


• In order for your party to be seated, you must go into the showroom as a group. We will only seat complete groups.


• If you've purchased Reserved tickets and wish to sit with another group* who purchased Reserved tickets separately, please contact our box office (via phone at 215.496.9001 or via Livechat on the website) with ALL order numbers no later than 24 hours before showtime.
  
  *Please Note: We do not guarantee group seating for Reserved groups who have purchased separately and have not completed this process. In addition, due to local capacity mandates, some restrictions apply.

TICKET PROTECTION

• If you've added Ticket Protection to your ticket order and are unable to attend your show, email protection@heliumcomedy.com with your order information no less than 24 hours before showtime to receive a venue credit.
  
  Please Note: Cancelation requests received via phone, chat, or less than 24 hours before showtime will not be accepted.

WHERE CAN I EAT?

• In our showroom! Our full food and drink menu will be available on the night of your show. Our servers will be happy to provide you with any of our delicious bites, homespun cocktails, and frosty brews.
  
  Please Note: There is a two-item minimum required per person while you are seated in the showroom. Food and drinks purchased at our bar and lounge before the show do not count towards this minimum. If you choose not to order anything in the showroom, there is a $4 charge per item not purchased. This charge covers our costs so we can continue providing you with great laughs!

DIRECTIONS & PARKING:

• Helium is located between 20th and 21st on Sansom Street.


• We are easily accessible by public transportation! Visit septa.org or ridepatco.org for schedules and more information.


• Taking an Uber or Lyft? Enter Helium Comedy Club as your destination.


• Driving to the venue? Convenient parking is available in the garage next to the club, as well as parking lots around 21st and Sansom St.

Helium Comedy Club
2031 Sansom St, Philadelphia, PA 19103
215.496.9001